Integration

Native connector

Connect WhatsApp to Pipedrive

WhatsMCP has a native Pipedrive connector — its own app, installed into Pipedrive in a couple of clicks, no Zapier and no code. Every WhatsApp conversation is copied as a note on the matching Pipedrive person, and a WhatsApp panel on Person and Deal pages lets your team reply without leaving the CRM. It works for a Personal (QR) number and a Business (official Cloud API) number alike.

Get started Open console Read the setup guide

Pipedrive · Notes

WhatsApp · +44 7700 900111 · Business · 2026-11-10
  ←  Hi, are you open on Sunday?        (read)
  →  Yes, 10–4. Want me to book you in?  (delivered)
  →  [image] opening-hours.jpg
Open in WhatsMCP →

What it does

WhatsApp and Pipedrive, kept in sync.

Log every chat on the person

One-to-one WhatsApp chats are written as notes on the matching Pipedrive person. Messages less than 15 minutes apart share one note, so a back-and-forth reads as one conversation; new messages appear within about a minute.

Match and create people

Numbers are matched against your Pipedrive persons in both international (+44 7700 900111) and national (07700 900111) form. An unmatched number can create a person for you — a toggle you can turn off to log only people already in Pipedrive.

Reply from Pipedrive

A WhatsApp panel on Person and Deal pages shows the recent chat and a send box. On a Personal number you can send free text any time; on a Business number the panel offers free text inside Meta's 24-hour window and approved templates after it.

Take and make calls

Pipedrive's call window can take the number's WhatsApp calls and, with Calls out on, call customers who have allowed your calls — alongside the number's messaging on the same line.

Backfill then stream

Syncing a number copies its last 7 days of chats first, then streams new messages as they arrive. Group chats and channels are not synced — only one-to-one conversations.

Personal or Business

One connector serves both: a Personal number linked by QR like WhatsApp Web, or a Business (official) number on Meta's WhatsApp Cloud API connected with Facebook. Only how the number connects, and the sending rules, differ.

Setup

Connect Pipedrive in 5 steps.

Add your WhatsApp number

In the console, open Fleet → Add Number. A Personal number links by QR (WhatsApp → Settings → Linked devices → Link a device); a Business (official) number connects with Facebook through Meta's Embedded Signup, which registers it on the Cloud API for you. Skip this if the number is already in Fleet.

Put the number on a paid plan

The connector syncs numbers on a paid plan (a Free-plan number shows "Choose a paid plan first"). Personal numbers use the Personal plans; Business numbers use the Business plans, and your workspace's first Business plan starts with a 7-day free trial. Only the workspace owner can check out.

Connect Pipedrive

Open Integrations in the console's left menu and press Connect Pipedrive on the Pipedrive card. Pipedrive asks you to approve the WhatsMCP app — Contacts (full access, to match people and write notes), Deals (read-only, so the Deal panel finds the deal's person) and basic info. Press Allow and install. WhatsMCP never sees your password, only a token you can revoke in Pipedrive.

console → Integrations

Pipedrive  →  Connect Pipedrive  →  Allow and install
Connected: your company ✓

Choose which numbers sync

The connected card lists every live number, each with a Sync button showing its price. Press Sync to start syncing a number and add its CRM add-on (billed per synced number on the number's own cycle). The last 7 days copy first, then new messages follow. A checkbox controls whether an unknown number creates a Pipedrive person.

Send WhatsApp from Pipedrive

Open any Person or Deal and find the WhatsApp panel in the sidebar — on a deal it uses the deal's person. It shows the chat and a send box; if more than one number syncs to the company, pick which to send from. Replies go out from your WhatsApp number and are logged like any other message.

Build your own

Or wire it up yourself.

The native connector is the zero-setup path. When you want custom logic, every number also speaks a REST API and sends signed webhooks, so a no-code platform or your own code can route each message wherever you need it.

Webhooks — each inbound message is POSTed to your HTTPS endpoint, signed with HMAC-SHA256, for Zapier, Make, n8n or your backend to act on.
REST & MCP — the same account is reachable over a REST API for scripts and backends, and over MCP for AI agents.
Your rules — match, enrich and route however your process needs, instead of the connector’s fixed mapping.

FAQ

WhatsApp and Pipedrive — common questions.

Is there a native WhatsApp integration for Pipedrive?

Yes. WhatsMCP's Pipedrive connector is a native app you install into Pipedrive over OAuth — no Zapier, no webhook receiver and no code. It logs every one-to-one chat as a note on the matching person and adds a WhatsApp panel on Person and Deal pages for replies.

Does it work with a Personal WhatsApp or only WhatsApp Business API?

Both, through the same connector. A Personal number links by QR like WhatsApp Web and can send free text at any time; a Business (official) number runs on Meta's WhatsApp Cloud API, sends free text inside the 24-hour window and templates after it, and is billed Meta's per-message fees. Use Business for customer-facing sales and support, Personal where the relationship already lives on someone's own WhatsApp.

What does the Pipedrive connector cost?

It is a CRM add-on billed per synced number, on the same cycle as that number's plan, with the price shown on the number's Sync button in the console. The number must be on a paid plan first; a Business number's first plan starts with a 7-day free trial. Meta's own per-message fees for a Business number are billed by Meta on top.

What gets synced — and what does not?

One-to-one chats, copied as notes on the matching person, with the last 7 days backfilled when you start and new messages streamed within about a minute. Group chats and channels are not synced, and media stays in WhatsMCP (notes show [image], [audio] or [document] with the caption, plus an "Open in WhatsMCP" link).

Can I reply to WhatsApp from inside Pipedrive?

Yes. The WhatsApp panel on Person and Deal pages has a send box. On a Personal number you can send free text any time; on a Business number it is free text inside Meta's 24-hour window and approved templates after it. Replies send from your WhatsApp number and are logged like any other message.

Prefer to build your own sync with Zapier, Make or n8n?

You can. Every number also exposes a REST API and signed webhooks, so a no-code platform (Zapier, Make, n8n) or your own code can receive each inbound message and write it wherever you like. The native connector is the zero-setup path; the API is there when you want custom logic.

Connect the rest of your stack.

See all integrations, or connect an AI client to the same number.

Put WhatsApp inside Pipedrive.

Get started Open console

Free Personal plan · 7-day free trial for Business (official).